Welcome to HSC online shopping experience, we want to make your shopping  with us safe and convenient and will take your privacy seriously.

The following terms and conditions are the terms on which Hospitality Supply Company  offers you access to the services and use of our on-line web site shopping facility. By shopping with  Hospitality Supply Company  website you accept these terms and conditions. The Consumer Guarantee Act applies only to consumer purchases, if the purchase is business related the act will not apply.

Return Policy

HSC  guarantees you quality products, if there is a reason that you are not satisfied with the product  you can return the goods within 7 days as long they are unused , undamaged and in the original packaging, this will exclude delivery costs and handling fees.

Risk and Ownership of Goods

The risk of ownership will pass to the customer after  delivery  of goods to your nominated address. HSC will maintain   ownership of the goods until payment is made in full.

Hospitality Supply Company gives customers convenient, quick, easy and secure purchasing options. Items displayed on the site can be purchased using the secure and reliable online MasterCard or Visa transaction facility. Shoppers have the confidence in knowing that all of their details are protected by the latest security mechanisms, and are used only for the purposes of the transaction.

These terms and conditions may be amended in whole or in part by Hospitality Supply Company from time to time. Amendments will be effective immediately upon posting of the amended terms and conditions on this website. You are responsible for ensuring you are familiar with the latest terms and conditions. Your use of this website and the services it provides represents your agreement to be bound by the terms and conditions as amended.

Stock Quality and Supply

All Hospitality Supply Company products are produced to a high level and at Hospitality Supply Company our stock is of a very high quality and is sourced from local suppliers. We endeavour to maintain ample stocks of all our products, however sometimes we cannot accurately forecast customer demand. This places extreme pressure on our suppliers. In such cases, we will give you our best estimate as to when the product is likely to be available.

Payment and Delivery

Purchases and delivery of products on-line from Hospitality Supply Company  are available only within New Zealand.  If products are purchased from outside New Zealand the purchase amount will be refunded. Hospitality Supply Company  will courier your purchases to anywhere in New Zealand. All orders will be dispatched for delivery by courier within 5 working days after payment has been approved.  Because all deliveries are made by courier we need a physical address, not a Post Office Box.

You will be sent an email notifying you when your order has been shipped. Please allow up to 5 days for delivery.

Hospitality Supply Company  does not deliver outside of New Zealand.

Conditions of Sale, Payment & Pricing

Visa and MasterCard credit cards will be accepted. All prices are in New Zealand currency. The delivery of all Hospitality Supply Company products will only be made if and when payment has been received.

All prices are correct at time of publication; however we reserve the right to alter the price for any reason.  If this happens with an item you have ordered, we will contact you prior to delivery.

Please be aware that prices of some products available on-line may differ to the in-store prices.  Also, some items may be offered as specials on-line but not in store and vice versa..

Due to the service provided, the free delivery offered to items purchased on-line will not be offered when buying the same product in-store or over the telephone.

Items sold as Specials are subject to availability and we reserve the right to amend or cancel these without notice. If this happens with an item you have ordered, we will contact you prior to delivery.

Your orders are not retractable once they have been received by Hospitality Supply Company. You must only place an order if you intend to buy the relevant item at the set price.

Security

This Hospitality Supply Company website endeavours to maintain a safe and secure on line shopping facility.  However, you are responsible for any activity which occurs on or through your membership account and to keep your personal information (including your email address and password, your physical address and telephone number, and your bank details) secret and secure.  You must not permit any other person to use your password or account, not to disclose to any other person your password or any other information that may allow them to gain access to your account and you must change your password immediately if you believe that your account may have been used without your authorisation.

Privacy

The privacy of your data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers or in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

Disclaimer

We endeavour to provide that our information provided through our website are correct and accurate, however we are not accepting any responsibility for any incorrect information. and reserve the right to change prices and specifications at any time without notice.

General

Hospitality Supply Company owns the intellectual property rights and trademark of the name and logo Hospitality Supply Company used in this website and in our shop. You may not, without our prior written permission, in any form or by any means, adapt, reproduce, copy, store, distribute, print, display, publish, perform or create derivative works from any part of this website or the Hospitality Supply Company; commercialise, copy or on-sell any information or items obtained from any part of this website or the Hospitality Supply Company. Hospitality Supply Company, 136 Cameron Street, Whangarei, Tel 09 945 4950.

Hospitality Supply Company credit card information security policy

Hospitality Supply Company uses the DPS Payment Express Gateway for its online credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.

  • Payments are processed in real time
  • Hospitality Supply Company does not have access to your full card number, this credit card payment is secured by DPS
  • DPS have bank grade security. All transactions are stored in their PCI-DSS compliant Data Centre
  • DPS Payment Express Software is certified with over 200 banks globally

Visit www.paymentexpress.com for more info on online credit card payments.